RevGlanceRecover failed payments
See every failed payment, and send reminder emails with a link to update the card.
Customers › Failed payments lists customers whose card failed in the last 60 days with nothing paid since: their plan, the amount, the number of tries and the provider's reason. Recovered and ended cases sit beside them.
The reminder emails
Recover sends up to three emails: 1, 3 and 7 days after the failure.
- Write. Describe your product and tone and let AI draft each email, or write them yourself. Drafts use merge fields RevGlance fills in when sending, and the model never sees a customer. A draft uses one Ask question; one that breaks the merge-field rules is refused and free.
- Preview. Owners and admins edit (each save is a new version) and preview with a real customer filled in.
- Approve. Only the owner approves, and only approved versions are ever sent.
- Send. Send to one customer by hand, or let the owner turn on the sequence. It sends at least two days apart and stops on a payment, a cancellation or an opt-out.
Every email is logged with its template version, approver, sender and outcome. A recovery counts for an email only when the payment came within 14 days of it. Each email has a one-click unsubscribe.
The update-card link
The link is made when the customer clicks it, so it is never stale:
| Provider | Where it goes |
|---|---|
| Stripe | The open invoice page, or a customer portal session |
| Paddle | An update-payment-method checkout |
| Lemon Squeezy | The subscription's signed payment page |
| Polar | A customer portal session |
| Recurly | The customer's hosted account page |
| App Store, Google Play | The store's subscriptions page (the store keeps the card) |
| Gumroad | The membership's Manage page, after a sign-in email |
When a provider call fails, the link falls back to your own update-card page. Some links need write permission on the key; each integration guide says which.
Privacy mode
Privacy mode keeps no email addresses. If the owner turns on sending in privacy mode, the address is asked of the provider at send time and never stored or logged. App Store, Google Play and Gumroad customers cannot be emailed in privacy mode.